the legal bits

Terms & Conditions

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Book direct and save lowest price guaranteed!

Check Availability

Book direct and save lowest price guaranteed!
Welcome to Fernhill Hotel! This page gives you all the information you should need regarding making a booking with us, and using our website. If there is information you need which you cannot find here – please call us, we will be happy to help.

 

Booking details – Direct bookings.

When you make a direct booking with us a £30 per person non-refundable deposit is processed to confirm your booking. The balance is payable on departure. For bookings made via a third party or online travel agent, please refer to the terms made with them directly. 

Cancellation Policy:

Please let us know in writing if you wish to cancel.

If you cancel outside of 4 days of your arrival date (more than 96hours from check-in at 3pm) we are happy to hold your non-refundable deposit to be used against a future stay for three months from your original arrival date.

Cancellation less than 96hrs (4 days) before arrival = 50% of total stay will be charged

Cancellation less than 48hrs (2 days) before arrival = 100% of total stay will be charged

We are aware that sometimes our guests, for various reasons, need to cancel a booking.  We try to be as flexible as we can when this happens, and follow the policy above to ensure everyone is treated fairly.  We highly recommend you take out Holiday Insurance to cover this eventuality. Your reservation is a legally binding contract and if you have to cancel for any reason, you may be liable to pay the total cost of your stay unless we can re-let your room/s.

 

*CORONAVIRUS UPDATE* Due to the constantly changing nature and uncertainty of the current Covid-19 situation we are aware that some customers may be unable to enjoy their booking. Should you need to cancel your booking due to the Coronavirus situation do call us and we will explain the extension to our cancellation terms which we have made available for you as a direct booking customer. We wish everyone peace and safety during these uncertain times.


Payments

Cash, MasterCard, Visa, Delta or Switch.  Unfortunately we do not accept American Express. Sorry, there are no refunds for missed meals or unused rooms.


Facilities and services

Please let us know if you have any special requests (dietary, feather-free bedding, Twin beds etc.) so we can do our best to get everything just right for you.

We work hard to keep everything at Fernhill as perfect as we can but occasionally something might go awry. We accept this as part of life and don’t accept liability if a facility is out of action or a guest chooses to take part in an activity at their own risk.  We listen to our guests’ feedback, so please let us know about anything that is particularly important to you – we want to make your stay the best it can be.


Access

As a private residence which has been developed into a hotel, we are less accessible than a purpose-built building, and can provide a detailed access statement for those who might require it. There are steps up to our front door and all our bedrooms are on the first or second floor. We don’t have a lift but we are happy to help with your bags. Each room has its own quirks – some rooms have a walk-in shower, others a bath with shower over. If accessibility is of any concern to anyone in your party, please call us to discuss, so that we can help you decide on the right accommodation for them.


If something goes wrong

Please let us know as soon as you can so we can try to put it right.


Our liability to you

Our primary aim is to help you have a great stay but, in case you don’t, our lawyer friends insist we limit our liability to what you have paid us. For the sake of legal correctness:

The Hotel shall not, except in respect of death or personal injury caused by the Hotel’s negligence or in circumstances of fraud or fraudulent misrepresentation (or as otherwise provided for in these terms), be liable whether in tort, contract, misrepresentation or otherwise for any indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by the Hotel, its employees or agents or otherwise) which arise out of or in connection with the provision of the facilities and services under these terms. The Hotel’s total liability in contract, tort, misrepresentation or otherwise arising in connection with the performance or contemplated performance of the services shall be limited to the price paid for those services.  All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from these terms.

The Hotel will not be liable for any failure or delay in providing its facilities or services as a result of events or matters outside its control.  This includes (but is not limited to) fire; explosion; storm; flood; Act of God, action by Government or a Governmental agency; shortage of goods or materials; strike or lock-out.

 

Privacy Policy

By booking a hotel stay, spa treatment or table in the Restaurant you will automatically be signed up to receive news and offers from Fernhill Hotel (unless you tell us otherwise). We will send you emails from time to time in line with our Privacy Policy to inform you of any special offers, competitions and promotions we think may be of interest to you. If you don’t want to hear from us, you can unsubscribe at any time – just use the unsubscribe link provided in every email. Alternatively, you can contact us directly at [email protected]

 

Rules and Regulations for the use of Fernhill hotel’s Website, located at fernhill-hotel.co.uk.

By accessing this website we assume you accept these terms and conditions. Do not continue to use Fernhill Hotel website if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies

We employ the use of cookies. By accessing fernhill-hotel.co.uk , you agreed to use cookies in agreement with the Fernhill Hotel’s Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

License

Unless otherwise stated, Fernhill hotel and/or its licensors own the intellectual property rights for all material on Fernhill hotel. All intellectual property rights are reserved. You may access this from Fernhill hotel for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Republish material from Fernhill hotel
  • Sell, rent or sub-license material from Fernhill hotel
  • Reproduce, duplicate or copy material from Fernhill hotel
  • Redistribute content from Fernhill hotel

This Agreement shall begin on the date hereof.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Fernhill hotel does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Fernhill Hotel, its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Fernhill Hotel shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Fernhill Hotel reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes a breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  • The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
  • The Comments do not contain any defamatory, libellous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
  • Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Fernhill Hotel a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

  • Government agencies;
  • Search engines;
  • News organizations;
  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
  • Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

  • commonly-known consumer and/or business information sources;
  • dot.com community sites;
  • associations or other groups representing charities;
  • online directory distributors;
  • internet portals;
  • accounting, law and consulting firms; and
  • educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavourably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Fernhill hotel; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Fernhill hotel. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator being linked to; or
  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Fernhill hotel’s logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are rising on your Website. No link(s) should appear on any Website that may be interpreted as libellous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Your Privacy

Please read our Privacy Policy

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

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